(1.) This is an appeal against the order dated 24th August, 1995 passed by District Consumer Disputes Redressal Forum, Bhopal in their Case No.29/95 wherein the District Forum allowed the complaint of the complainant and ordered the opposite parties to pay Rs.300/- and cost of proceedings Rs.50/- to the complainant within one month of the receipt of the order for the inconvenience faced by him and his family members during their Journey from Bhopal to New Delhi on 21.12.94. The appellants has filed this appeal for enhancement of compensation on the ground that the District Forum did not consider all the grievances pointed out by him in his complaint. Heard the arguments of both the parties and perused the record of the case.
(2.) The undisputed facts of the case are that the complainant along with his wife and two children travelled from Bhopal to New Delhi on the night of 21.12.94 by C. T. Express in AC II tier compartment. The train on that day arrived at 12.50 past mid night and he travelled in coach No.7776 which was a composite coach half being AC 1st class and half being AC IInd class.
(3.) The complainant alleged following deficiencies in his complaint : (i) That the arrival time of the train is 12.05 but the reservation chart was not affixed on the Board till 12.05 whereas it should have been affixed one hour before arrival time of the train. Reservation chart was affixed round about 12.10. (ii) That it was not mentioned in the reservation chart as to what was the position of the coach in the train i. e. which number bogie from engine and since usually AC coach remains at the end of the train and this time it was at No.2 or 3 from the engine, they faced lot of trouble in running down to the coach for a long distance. (iii) That the entrance gate of AC II tier part of the coach was closed and, therefore, they had to enter through the entrance gate of AC 1st class part of the coach wherein the corridor was jam packed as a number of people had come to see off a VIP who was travelling in it. Hence it was with great difficulty that they could reach their berths and amidst the melee they lost one quilt and faced great physical discomfort. (iv) That the Conductor of the coach came 15 minutes after the departure of the train. (v) That when he wanted to report the matter in writing, he could not get complaint book.