CANARA BANK Vs. JASMINE WEERA SURENDRA
TAMIL NADU STATE CONSUMER DISPUTES REDRESSAL COMMISSION
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M. THANIKACHALAM J. -
(1.) The opposite party is the appellant.
(2.) The respondent herein as complainant, has filed a complaint before the
District Consumer Disputes Redressal Forum, Chennai (South), Chennai,
seeking a compensation of Rs.19.03 lakhs on various heads, as detailed at
the end of the complaint, alleging that when she had purchased some goods
at Mumbai, used the ATM cum Debit Card issued by the opposite party,
which failed to operate, satisfying the requirements, thereby, the
deficiency had caused humiliation, insult etc., in the presence of
others, that when they have approached the opposite party Bank though she
being a senior citizen, not properly treated at the time of issue of
cheque book, as well as at the time of taking Demand Draft as well at the
time of withdrawal of Rs.30,000/- etc., for which deficiency, they are
entitled to above said sum, which includes gender bias also.
(3.) The opposite party repudiating and not admitting the averments in the
complaint, would state that they never treated their customer so badly,
that too senior citizens as alleged, that the Card might not have
responded or the transaction was bound to be rejected due to various
reasons including technical defect, which cannot be described as defect
or deficiency in service, that for the humiliation or insult said to have
been suffered, they have tendered apology also and this being the
position, they are not answerable for the exorbitant and baseless claim
made in the complainant.;
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