PATRICIA DFURLONG Vs. MANAGING DIRECTOR, EAST WEST AIRLINES
ANDHRA PRADESH STATE CONSUMER DISPUTES REDRESSAL COMMISSION
MANAGING DIRECTOR, EAST WEST AIRLINES
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(1.) THE complainant is resident of Ireland
of Tallaght, Dublin. She and her husband boarded the aircraft of the
opposite parties, and reached Visakhapatnam on 15.2.1994 to see her
mother. At Visakhapatnam instead of three suitcases, only two were handed
over to them and one was missing. The complainant immediately reported
the matter to the second opposite party at Visakhapatnam and the second
opposite party promised to look into the matter. The articles worth Rs.
4,400/ - were kept in the suitcase which was lost. The complainant, therefore, claimed damages of Rs. 1,75,000/ - towards the value of the
articles and Rs. 24,000/ - towards compensation.
(2.) THE second opposite party filed its written version stating that only on 28.3.1994 the complainant met the second opposite party
informing the loss of her baggage and the Manager of the second opposite
party informed her that the complaint should have been made on that day
itself, but not on a later date. The complainant then submitted a letter
on 10.4.1994 to the second opposite party addressed to the Deputy
Managing Director, Bombay. The opposite parties 1 and 2 are not liable to
pay any damages.
(3.) BASING on these pleadings and the evidence adduced, the District Forum dismissed the complaint.
Aggrieved by the said finding and order, the complainant preferred this appeal.
The point for consideration is, whether there is any deficiency of service on the part of the opposite parties ?;
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