Decided on April 09,2009

Hrtc Appellant
S.K. Dhiman Respondents


ARUN KUMAR GOEL - (1.) COMPLAINT was filed by the respondent alleging deficiency in service on the part of the appellant. Respondent having booked a bus for transportation of marriage party of his son on 29th September, 2006 from Hamirpur near Central School, Hira Nagar to Barathin, in District Bilaspur is admitted. This bus was required at 5.00 p.m. on 29.9.2006 at Hamirpur, and for its return journey at 10.00 a.m. on the next day, i.e. 30.9.2006.
(2.) BECAUSE bus did not reach in time on 30.9.2006, therefore, according to respondent he had to hire taxies and he incurred expense of Rs. 2,800 for taking back the marriage party. Since there was deficiency in service, complaint was filed. Stand of the appellant while contesting this complaint was, that bus reached at the appropriate time on 30.9.2006 at Barathin, where it had got air pressure checked in its tyres. However the marriage party had already left before time i.e. before 10.00 a.m. for which the bus was requisitioned on 30.9.2006.
(3.) ACCORDING to learned Counsel for the appellant the marriage party had rightly left well before 10.00 a.m. because the auspicious time for entry of the newly weds was 9.00 a.m. at the groom's place. In this behalf he laid great emphasis on the Invitation Card Ext. C -14. Learned Counsel for the appellant further submitted that District Forum below gravely erred in holding his client liable for payment of Rs. 10,490 in all, as according to him this is not a case of deficiency in service on the part of the appellant. To the contrary the marriage party had already left, therefore, complaint should have been dismissed. All these pleas were seriously contested and resisted by Mr. Ashwani Kumar Sharma, learned Counsel for the respondent. Per him his client had to immediately incur substantial expense, besides this he was put under mental stress and strain because of bus not coming well in time. Respondent felt humiliated in the face of these facts.;

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